Customer Service Rants
I am what a lot of people might call a "difficult customer." I have been known to rock the boat. I have been known to speak to supervisors, owners, managers, and whomever else I need to when something goes wrong. That's not to say I only complain. I report to managers, supervisors, etc., when I get excellent service as well. It's just as important for the powers that be to know what they're doing *right* as what they're doing *wrong*.
I do not believe that I have unreasonably high expectations for the people who work at the various stores, restaurants, and companies I deal with on a daily basis. I simply have standards and a particular quality of service that I expect from those whose job it is to serve me.
When those standards are not met, I do everything in my power to correct the situation. When possible, I take detailed notes of the event as it is happening, in the (perhaps vain) hope that one day someone, somewhere will take notice and correct it. Here are some of the more recent issues I've run into.
| Subject | Date | Issue Resolved? |
Dell Online Customer Service |
January 2008 | Yes |
WildBlue Communications Satellite Internet |
September 2007 | Yes |